Scope of application

This return policy applies equally to all 18 countries we serve: Germany, Australia, Austria, Belgium, Canada, Spain, United States, Ireland, Italy, Luxembourg, Norway, New Zealand, Netherlands, Poland, United Kingdom, Sweden, Switzerland, and Türkiye.

Right of withdrawal – Return period

You have a period of 14 calendar days from the date of receipt of your order (actual delivery date, not purchase date) to exercise your right of withdrawal, without justification or penalty. This 14-day period applies to customers in all served countries, in accordance with articles L.221-18 and following of the French Consumer Code and European Directive 2011/83/EU.

Return conditions

To be accepted, the returned item must be:

• Unused, unworn, and unwashed;
• In its original condition, with tags attached;
• In its original packaging, accompanied by all accessories and proof of purchase (order number or invoice).

How to make a return?

1. Contact our customer service at contact@biloria.fr or at +33 7 80 97 12 86 within 14 days following receipt, indicating your order number and the item(s) concerned.
2. Our team will confirm your request and send you return instructions within 48 business hours.
3. Send the package to the following return address: BON PROFIT, 3 IMPASSE LAS CLAVES, 66200 LATOUR-BAS-ELNE, France.
4. We recommend using a shipment with a tracking number; the returned package remains your responsibility until it is received at our premises.

Return shipping costs

Return shipping costs are the responsibility of the customer, regardless of the country of shipment, except in the case of a defective, damaged, non-compliant product or delivery error attributable to BON PROFIT: in these cases, return shipping costs are fully covered by us (prepaid return label or reimbursement of shipping costs upon proof).

Restocking fees

No restocking fee is applied, for any country, in the case of a withdrawal return.

Refund

After receiving and verifying the returned item, we will send you an email confirming the acceptance or refusal of the return.

In case of acceptance, a full refund (price of the product(s) and initial standard delivery fees) will be made within a maximum of 14 days following receipt of the return, via the payment method used at the time of the order.

Refunds are made in the currency of your initial payment, for the exact amount debited. Minor differences due to exchange rates or bank fees applied by your institution are beyond our control.

Exchanges

For any exchange (size, color, model), contact us at contact@biloria.frThe exchange is treated as a return followed by a new order: the returned item is refunded under the above conditions and the new item is shipped to you with no additional delivery fees if its amount exceeds €59 (or the equivalent in your currency).

Defective, damaged, or non-compliant items

If you receive a defective, damaged, or different item from the one ordered, contact us within 48 hours of receipt, with photos. We will offer you, at your choice, a free replacement or a full refund (product + delivery fees + return fees).

Items excluded from the right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, cannot be returned:

• Personalized or custom-made items;
• Unsealed items cannot be returned for hygiene or health protection reasons.

Standard withdrawal form

In accordance with Article L.221-5 of the Consumer Code:

« To the attention of BON PROFIT, 3 IMPASSE LAS CLAVES, 66200 LATOUR-BAS-ELNE, France – contact@biloria.fr:

I/We (*) hereby notify my/our (*) withdrawal from the contract concerning the sale of the good (*)/for the provision of services (*) below:

— Product(s) concerned:
— Ordered on (*) / Received on (*):
— Name of the consumer(s):
— Address of the consumer(s):
— Date:
— Signature (in case of notification on paper):

(*) Strike out the unnecessary mention. »

Legal guarantees

All our products benefit from:

• Legal conformity warranty of 2 years (Articles L.217-4 and following of the Consumer Code);
• Hidden defects warranty (Articles 1641 and following of the Civil Code).

These guarantees apply free of charge, with no additional fees, and without prejudice to any more protective rights provided by the mandatory legislation of the consumer's country of residence.

Contact

Brand: Biloria
Company: BON PROFIT
SIRET: 828 390 179 00012
Address: 3 IMPASSE LAS CLAVES, 66200 LATOUR-BAS-ELNE, France
Phone: +33 7 80 97 12 86
Email: contact@biloria.fr
Hours: Monday to Saturday, from 8:00 AM to 8:00 PM (Paris time)